Privacy Policy

This policy explains what information Saffelia collects when you use saffelia.com, and how we use it.

Information We Collect

We collect your name, phone number, delivery address, and email (when provided) at checkout or account registration. We also collect your order history and purchase details, along with basic technical data such as browser type, device, and pages visited, through analytics tools.

How We Use Your Information

We use your information to process and deliver your orders, to communicate with you about your order status via phone, WhatsApp, Messenger, or email, to improve our website and product offerings, and to send promotional updates only if you have opted in.

Sharing Your Information

We share necessary order details with our courier partners, including Pathao, RedX, and Steadfast, for delivery purposes only, and with payment processors, including bKash, Nagad, and SSLCommerz, for payment verification only. We do not sell your personal information to third parties.

Cookies & Analytics

We use cookies and analytics tools to understand site usage and improve performance. You can disable cookies in your browser settings, though some site features may not work correctly without them.

Data Retention

We retain your order and account information for as long as necessary to fulfill orders, handle disputes, and comply with legal recordkeeping requirements.

Your Rights

You may request to view, correct, or delete your personal information by contacting us directly, subject to any records we are legally required to keep, such as order or transaction history.

Data Security

We take reasonable technical measures to protect your data, but no online system can be guaranteed 100% secure.

Changes to This Policy

We may update this policy periodically. Continued use of the site after changes means you accept the updated policy.

For privacy-related questions, reach out to us through any of the following:

WhatsApp: 01886610216
Messenger: https://m.me/saffelia
Instagram: https://instagram.com/_saffelia_
Facebook: https://facebook.com/saffelia
Email: hello@saffelia.com